WEIGHT: 51 kg
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Everything about this hotel was really good nice rooms, nice food and good facilities. We did have a problem with water supply in our room but another room was provided until they fixed it. The main issues I had was when me and my friend went to the spa for a massage, firstly the person giving the massage was terrible like they had no training at all, then they kept asking if I wanted a "sexy massage" or an "erotic massage" they asked my friend the same thing in a different room. After we both refused the women's advances as we are both married they were pissed off and ended the massage awkwardly.
This is totally unacceptable for a 5 star hotel. Please can you remove the prostitutes from the spa or at least warn people of what it actually is. Dear Chris M, Thank you very much for taking your time to share your kind feedback. We are glad to hear that you enjoyed our hotel, room and facilities however I do apologize for the inconvenience caused by healt club. The health club is operated by a outsource company. After this unpleasant comment, I would like to state that this event will never be repeated by increasing the relevant field controls We will evaluate all the details of your important message to take corrective actions.
We look forward to welcoming you back at our hotel soon again to be able to serve you our genuine hospitality. Staff are friendly and the rooms spacious, clean and well equipped. We ate in the bar and found the food to be pretty good and overall the costs were very reasonable. Despite its location adjacent to the runway the airport is remarkably quiet and the beds are comfortable. Overall a very good experience and I expect I'll be back.
Dear Mark Q, Thank you very much for taking your time to share your valuable feedback with us. We are delighted to hear that you enjoyed our hotel. We look forward to welcoming you back at our hotel soon again. Stayed for a night on 31st Dec. Front desk was very slow and communication difficult due to lack of english. Room was ok, but temperature control did not work. Instead the central heating was full blown so had to open the window as the room was too hot.
Breakfast spread was good but evening restaurant staff needs more training. We were given bread without butter and short of a plate of dessert during dinner. The grilled chicken was very dry. Dear MayaHafiz, Thank you very much for taking your time to share your valuable feedback with us.